Below you can find the most Frequently Asked Questions.
If you have some additional questions please send me an email to shop@magoz.is.

Magoz framed Magoz Shipping Magoz Signed and numbered

About the artwork

How are your products printed?

Using best quality in each kind of printing process, inks and paper. You can find the specifications in each product page.

What does Limited edition mean?

A limited series numbered and signed.

Do you personally sign and number the prints?

Yes.

I would like to buy a print of an illustration that is not in the shop. Do you accept special and private enquiries?

Yes. Send me an email and we can talk about it.

How can I stay tuned about new products?

You can subscribe here.

Who took the photos?

My talented friend Marc Bordons.

Shipping & Delivery

How are the prints shipped?

The prints are shipped in a rigid envelope.

Where are the orders shipped from?

All orders are shipped from Barcelona, Spain.

Where do you ship to?

Worldwide.

When should I expect to receive my order?

You can expect the following timings:
Europe: 3–4 working days
Rest of the world: 4–10 working days

I need a special shipping (urgent, special package...)

We can do it, just write me an email before shopping and we'll find a way.

I have not yet received my delivery, although the stated delivery time has passed.

Send me an email with your Order number and we will solve it as soon as possible.

Shopping

Which payment methods are accepted?

Paypal, credit / debit card and bank transfer.

How secure is shopping? Is my data protected?

Yes. All payments are made vía paypal.

I haven't received any email after shopping.

Some e-mail services incorrectly flag emails as spam. Please check your spam folders first. If you don't find it there, send me an email.

Troubleshooting

I had an error shopping and I can't complete my order.

Please, send me an email.

I've found a bug in the website.

I'm always aiming to improve the website, please send me an email and I'll fix as soon as possible.

Can I return an item?

If you would like to return something please send me an email with your order number, your details and the reason you would like to return the item.